SHIPPING, STORAGE & REFUNDS
SHIPPING POLICY
We have a pickup location in Knutsford Cheshire, North West.
We can arrange delivery to Knutsford and surrounding areas within a 10 mile radius
We use a courier company as we are transporting perishables,
so depending on where you are, would determine the cost.
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As all our cakes are made to order, we require at least 3 day’s notice plus delivery time.
STORAGE
All our Smash Cakes are hand made to order using top quality Belgian chocolate and packed with an assortment of sweets, you don’t need to worry about them going stale as they have a long shelf life.
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Keep in a cool dry place, do not put them in the fridge as this will cause the chocolate to bloom (may get white streak’s on it).
REFUND POLICY
As all our products are handmade to order, we do not offer refunds or returns.
If a cancellation request is received more than 72 hours from date of delivery or pick up, and the products have not yet been hand-crafted, a refund will be issued.
We regret to advise that NO refund will be issued once products have been produced.
A cancellation request must be placed by email to chef@choccysweetchef.com.